What is your shipping policy?
THE FACE Laser Clinic offers the following domestic flat rate shipping options:
- Free U.S. standard shipping (via USPS, FedEx or DHL Express) on purchases with a subtotal $50 and over (excluding taxes and after promotional codes are applied)
- $6.95 for shipments with a subtotal of less than $50 (does not apply to shipments outside of the U.S.)
- $20 for FedEx 2-Day Air (note -- this is for the DELIVERY time; standard fulfillment schedule in terms of processing an order apply)
- $35 for FedEx Overnight (note -- this is for the DELIVERY time; standard fulfillment schedule in terms of processing an order apply)
When will my order ship?
Orders submitted before 12 pm Monday, Tuesday, Wednesday or Thursday are processed the same day and shipped the next day.
Orders submitted after 12 pm Monday, Tuesday or Wednesday are processed the next day and shipped the day after.
Orders submitted after 12 pm on Thursday are processed Friday and shipped on Monday as our warehouse is closed over the weekend.
Orders submitted between 12 pm Friday and 12 pm Monday are processed Monday and shipped Tuesday as our warehouse is closed over the weekend.
All times are EST.
Please note that our warehouse closes on major holidays.
Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.
Is there any sales tax charged on my order?
There is no sales tax charge unless the order is being shipped to New Jersey (NJ).
How do I track the order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any trouble with this or have any questions, please reach out to us at firstname.lastname@example.org